Grady & All:
...yes, you could just buy a new book for less. BUT, then in the diabolical
mind of Thomson*West you would have two subscriptions to the Compliance
Programs title.
You see, the way it works at Malfeasance*West is that they accidentally on
purpose lose your cancellation order, space out your return of the
hyper-priced supplement, promptly send you the nice new book and now you've
got two active subscriptions, plus a soon-to-be past due on that supplement
they sent you.
This dazzlingly successful program of Intentional Ineptitude will have you
running around for years trying to straighten this out. The pain of the
experience is meant to defeat you, to wear down your zeal for saving your
firm money and to replace it with that deadened
it's-easier-to-shut-up-and-pay-than-fight attitude of resignation they seek
to foster in their customers. It's a new business model that's especially
effective where monopolies control market segments, I think they call it
reverse good will or something, where the customer is bludgeoned again and
again with shockingly bad treatment by vendors until they just shut up and
pay whatever they're told to. Local cable companies do it all the time.
Nancy Brown, Librarian
Wendel, Rosen, Black & Dean, LLP
1111 Broadway, Suite 2400
Oakland, CA 94607
-----Original Message-----
From: Grady, William H. [mailto:williamgrady@paulhastings.com]
Sent: Friday, November 07, 2003 10:23 AM
To: 'law-lib@ucdavis.edu'
Subject: West Group charging more for a supplement than the book new
Well, here is one for you.
West's 2003 supplementation costs for the book: Compliance Programs and
Corporate Sentencing Guidelines, including tax is listed on my monthly
invoice for $211.50, of which $11.50 is for tax.
Their website gives the price for a new book at $175.00. If I had realized
this earlier I would have treated myself to a new book. It is unfortunate
that our filers have already filed it.
I guess we have all been sufficiently numbed to the prices of supplements
that West's next move in the supplement arena is to exceed the costs of
buying a totally new book. There is a sucker born every minute and this was
my turn. If you have not filed this one, you should send it back and buy
yourself a fresh book.
Bill
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