RE: LexisNexis account consolidation

From: Services, Legal (legalservices@co.coconino.az.us)
Date: Fri Sep 05 2003 - 10:17:43 PDT


It looks like Trish Singer forwarded my Lexis Nexis account consolidation
question to Lexis Nexis Customer Service. I have reservations about my
message to law-lib being forwarded to a publisher without my being
consulted. I also have reservations about Lexis Nexis Customer Service's use
of punctuation.

 

A tally of the offlist answers to my question: No Problem: 5, Publisher
Botched Consolidation: 2.

 

Gretchen

 

-----Original Message-----
From: CUSTSERVOffline (LNG-ALB) [mailto:CUSTSERVOffline@bender.com]
Sent: Friday, September 05, 2003 9:56 AM
To: 'LEGALSERVICES@CO.COCONINO.AZ.US'
Subject: LexisNexis account consolidation

 

Dear Ms.Gretchen Hornberger,

 

Thank You for your inquiry please verify if you are requesting account
consolidation into one account If you need immediate assistance please
contact Customer

Service at 1800-833-9844 8 am to 8 pm.

 

Thank You

Lexis Nexis Customer Service

-----Original Message-----
From: Singer, Trish (LNG-ALB)
Sent: Friday, September 05, 2003 9:02 AM
To: CUSTSERVOffline (LNG-ALB)
Subject: FW: law-lib FW: LexisNexis account consolidation

-----Original Message-----
From: Services, Legal [mailto:legalservices@co.coconino.az.us]
Sent: Thursday, September 04, 2003 1:09 PM
To: Law-Lib (law-lib@ucdavis.edu)
Subject: LexisNexis account consolidation

Does anyone know of reasons why I might not want to consolidate my two
accounts with LexisNexis into one? Our Shepard's subscriptions are currently
on a separate account, and the publisher is soliciting my approval to
consolidate the accounts.

Thanks in advance for any advice,
Gretchen Hornberger
Library Manager
Coconino County Law Library and Self-Help Center



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