I thought I will share this with you. I called Washington Regulatory Reporting Associates today to check the status of our subscription. The person who came on the line told me he can't help, but will give me an e-mail address to a person who can help me. So, I pleaded to speak to a live person who can help. The gentleman who claim to be the publisher, went "ballistic", because I insisted on speaking to someone instead of sending e-mail (I need the information right away). I made a comment that, if I was in his shoes, I think I will go all the way for a customer. He replied that he has so many customers so he does not need my business. I was shocked-basic marketing teaches that, every customer counts. I wondering if companies really care about who they put in front offices. I have had so many encounter like that with various publishing houses (rude and ignorant customer reps). Thank you.
Wilson Addo
Manager of Library & Information Services
Davis & Gilbert LLP
Tel. # 212 468-4836
Fax # 212 468-4888
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