I contacted our local representative and threatened that our library
would cancel this subscription if we did not receive a credit on the
recently shipped volume 22. Lexis issued us a credit for $83.30
Mahnaz
Mahnaz Moshfegh, Ph.D.
Acquisitions/Serials Librarian
Ruth Lilly Law Library
Indiana University School of Law
530 W. New York Street
Indianapolis, IN 46202
Ph. 317/274-1925
Fax: 317/274-8825
-----Original Message-----
From: Lisa Blackwell [mailto:lblackwell@asl.edu]
Sent: Wednesday, April 02, 2003 12:00 PM
To: Sweeney, Kathie; law-lib postings
Subject: RE: Holmes' Appleman Rant
According to AALL Guide to Fair Business Practices for Legal Publishers,
under "Principles 3: Fair Dealing #6 "Forthcoming edition or substantial
revision Publishers should advise customers about a forthcoming edition
of substantial revision of a publication when they place an order for
the publication or make an inquiry that may lead to its purchase if: (1)
it is know that the new edition or revision is scheduled for publication
within the next six months, and (2) the pricing structure is such that
the customer will need to make a comparable investment during the year
to maintain a current subscription or title." Looks like to me that the
publisher should have notified customers as referred to in (1), unless
they feel that it wasn't a "substantive revision", but then the fact
that they charged so much for all the revisions would fall under (2)
which still mean that the publisher should have given customers notice.
Customers would then have the opportunity before receiving the product
to make a decision if they wanted the product or not.
At 11:25 AM 4/2/2003 -0500, you wrote:
Wasn't there a time when a publisher would not charge for a product if
it
was within 3 months of a previous shipment? Seems to me this one came
close.
I contacted our representative to complain, but did not get any type of
reply.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Kathie Sweeney, Library Director
Semmes, Bowen & Semmes, P.C.
Baltimore, MD
** Opinions are my own and not necessarily shared by my employer. **
-----Original Message-----
From: Serpento, Mary Margaret [mailto:SERPM1@KITCH.COM]
Sent: Tuesday, April 01, 2003 10:41 AM
To: law-lib@ucdavis.edu
Subject: RE: Holmes' Appleman Rant
No, I think your reaction is quite justified. Particularly a week
after Thomson West's announcement of their profits and intention
to continue migrating customers from print/CD-ROM to online.
I owe my .02 euros to the Company Store.....
Mary Margaret Serpento
Law Librarian
Kitch Drutchas Wagner DeNardis & Valitutti
serpm1@kitch.com
-----Original Message-----
From: Thurow, James [mailto:JThurow@L-WLAW.com]
Sent: Monday, March 31, 2003 2:52 PM
To: law-lib@ucdavis.edu
Subject: Holmes' Appleman Rant
Hi all,
I just received a new v.22 (@ $97.75) for Holmes' Appleman that is to
replace the current vols. 22 & 23. My records show that I received the
current v.22 on 1/2/03 & 2/4/03 at costs of $169.15 and $97.75,
respectively. The new v.22 contains two new chapters not in the current
vols. 22 & 23. I'm sorry but that just doesn't justify to me why I have
to
pay $364.65 for what is in effect one new volume. If the info in
current
vols.22 & 23 was so pressing that it couldn't wait 3 or 4 months to be
published in the new v.22, why not put out softbound updates at a much
reduced cost until all this info could be compiled into one new volume?
I
called customer service and they basically gave me the brush off when I
asked for a credit. After I told them I was seriously considering
canceling
this subscription, they said they'd look into what they could do and
call me
back. This feels like a scam to me. So, am I overreacting?
James Thurow
Librarian
Lane & Waterman
220 N. Main St., Ste. 600
Davenport, IA 52801
ph: (563)324-3246
fx: (563)324-1616
direct: (563)333-6672
email: jthurow@l-wlaw.com
Lisa Blackwell
Technical Services Librarian
Appalachian School of Law Library
Route 5, Box 450
Grundy, VA 24614
276-935-6688x1301
lblackwell@asl.edu
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