No, I think your reaction is quite justified. Particularly a week
after Thomson West's announcement of their profits and intention
to continue migrating customers from print/CD-ROM to online.
I owe my .02 euros to the Company Store.....
Mary Margaret Serpento
Law Librarian
Kitch Drutchas Wagner DeNardis & Valitutti
serpm1@kitch.com
-----Original Message-----
From: Thurow, James [mailto:JThurow@L-WLAW.com]
Sent: Monday, March 31, 2003 2:52 PM
To: law-lib@ucdavis.edu
Subject: Holmes' Appleman Rant
Hi all,
I just received a new v.22 (@ $97.75) for Holmes' Appleman that is to
replace the current vols. 22 & 23. My records show that I received the
current v.22 on 1/2/03 & 2/4/03 at costs of $169.15 and $97.75,
respectively. The new v.22 contains two new chapters not in the current
vols. 22 & 23. I'm sorry but that just doesn't justify to me why I have to
pay $364.65 for what is in effect one new volume. If the info in current
vols.22 & 23 was so pressing that it couldn't wait 3 or 4 months to be
published in the new v.22, why not put out softbound updates at a much
reduced cost until all this info could be compiled into one new volume? I
called customer service and they basically gave me the brush off when I
asked for a credit. After I told them I was seriously considering canceling
this subscription, they said they'd look into what they could do and call me
back. This feels like a scam to me. So, am I overreacting?
James Thurow
Librarian
Lane & Waterman
220 N. Main St., Ste. 600
Davenport, IA 52801
ph: (563)324-3246
fx: (563)324-1616
direct: (563)333-6672
email: jthurow@l-wlaw.com
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