I received the items this week and have since contacted West and they are sending a return label for me. While, I would have preferred to been asked first if I wanted to add it to my set, I am pleased that I can return them at West's expense.
Asking subscribers first would have saved on a lot of production expense as well as saved a few trees.
* * * * * * * *
Cheryl Niemeier
Manager Library and Information Services
Hall, Render, Killian, Heath & Lyman, P.S.C.
One American Square, Suite 2000
Box 82064
Indianapolis, IN 46282
Phone: 317.977.1523
Fax: 317.633.4878
e-mail: cniemeier@hallrender.com
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>>> Mary Lu Linnane <mlinnane@condor.depaul.edu> 10/09/02 11:41AM >>>
West can explain this until they are blue in the face but we all know it's
about money, money, money. Any way they can try and squeeze more money out
of libraries they will do it. With the increasing reliance upon online
access to information the book business is becoming less and less
profitable. So a company like Thomson West (what will their NEXT name
be??) has to come up with ways to reuse the information they already have
and put it in additional formats so they can charge more money.
The problem is that we need much of what they publish because it really is
valuable to our users, so we are often stuck with the "stuff" that they
tack on, like the most recent CJS situation.
I rarely rant to this list but this is one time I couldn't keep my fingers
quiet. Plus, where the old West Publishing used to be models of quality
control, the latest versions are rife with errors, which are often caught
and corrected, but why couldn't they get it right in the first place?!!
At 04:44 PM 10/8/02 -0400, vanBeek, Susan wrote:
>Can anyone from West explain to this list the sudden urge to create tables
>of cases for every set of books they publish? Can West be unaware that this
>is something that no one needs, wants or has any use for, or are they merely
>doing this to kill trees? I know that people from West lurk on this list,
>so, I for one, would like a response.
>
>Susan van Beek - Law Librarian
>Potter Anderson & Corroon
>1313 North Market Street
>Wilmington, DE 19901
>(302)984-6116
>fax (302)984-6116
>
>
>-----Original Message-----
>From: Teresa Neaves [mailto:Tneaves@mitchellmcnutt.com]
>Sent: Tuesday, October 08, 2002 4:17 PM
>To: law-lib@ucdavis.edu
>Subject: CJS Table of Cases: West policy changes overnight !!!
>
>
>Yesterday I posted to the list a "heads up" that West had come out with an
>11-volume paperback Table of Cases to CJS, marked as 2002 Ed. at a cost of
>nearly $300.00. I was told by West Customer service yesterday that
>subscribers could cancel that component of their CJS subscription.
>
>Moments ago, I received a call from Kimberly Owens in West Customer Service
>(merely the messenger of the bad news, I realize). Ms. Owens informed me
>that I had been misinformed yesterday. Subscribers may NOT cancel their
>Table of Cases portion of CJS and West cannot prevent shipment of same.
>However, subscribers may refuse the volumes and receive credit each year.
>Or they may have their accounts coded that in "contradiction to West's
>normal returns policy" the subscriber may receive the materials and then
>call for free return labels each year.
>
>The idiocy of a Table of Cases for CJS is only paralleled by the transparent
>greed exhibited by Thompson / West.
>
>
>
>Teresa Neaves
>Librarian
>Mitchell, McNutt, & Sams, P.A.
>P.O. Box 7120 (38802)
>105 S. Front St.
>Tupelo, MS 38804
>662-620-6254
>662-842-8450 (Fax)
>
>tneaves@mitchellmcnutt.com
>
>
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Mary Lu Linnane
Associate Director for Technical Services
DePaul Law Library
25 E. Jackson Blvd.
Chicago, IL 60604
PHONE: 312-362-6895
FAX: 312-362-6908
mlinnane@condor.depaul.edu
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