I was contacted by a West Group customer service manager yesterday and
informed that the customer service rep was in error when she told me I would
be coded on a no-ship list . In other words, customers cannot be placed on
a no ship list. From now on, I'm just sending a form letter informing West
that a shipment is unsolicited and that I'm tossing. No more keeping books
around to ship back, even if shipment is free. FYI, form letters are
available on CRIV's website under CRIVTools.
Chris Graesser
Brown Rudnick
Hartford, CT
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