another complaint about West's mass mailing of Miller volume

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I e-mailed my customer service / account rep and was told that this volume (a brand new title) was on my subscription list so he could not send an return label or remove it from my account. He said he would forward it to customer service who in turn say they will get back to me within two days.

Since it is a brand new title that was never ordered - how did it get on my subscription list without my permission?

Becky Wentz
Librarian
Lukins & Annis

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