Hello All -
I am preparing a presentation on Automated Systems (specifically the III
system) functioning as a bridge between the public services departments
and the technical services departments. In the presentation I talk a bit
about the experiences of some tech services people who "do time" at the
reference desk, and some of the changes/improvements suggested and
implemented by them as a result of this experience. I have some of my
own, and some that I've found in the literature, but here at the 11th hour
(the presentation is Friday), I thought I would put some questions to the
largest collection of law librarians that I know of:
Have any of the tech. services people out there worked at the reference
desk? If so, how have you found the experience? Has the experience led
you to make any changes/improvements to your automated system? (any other
comments, specifically with respect to your experience of the system from
the "other side," are welcome).
Have any of the reference librarians out there "done time" in tech
services? or shadowed a tech services person to find out what lies behind
the public display?
Please reply to me directly, & if there's interest, I'll summarize.
Many thanks,
***********************************************************
Brian Flaherty EMail: bflahert@acad.suffolk.edu
Reference Librarian Phone: (617) 573-8199
Suffolk University Law Library
120 Tremont Street
Boston, MA 02108
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