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CRIV Gram - [May 28, 2002] -
During the CRIV site visit to Aspen on May 16, 2002, we were informed of significant changes underway at Aspen that will affect most law library accounts. Full reports of the site visit will be published within the next couple of weeks. Rather than waiting for the site visit reports, the Committee wanted to communicate the following information immediately as it relates to Aspen's remittance address, account consolidation, and shipping and handling policies.
CHANGE IN REMITTANCE ADDRESS
Aspen Publishers, Inc., a Wolters Kluwer Company, announces effective immediately the creation of a new remittance address for all law library accounts. The new remittance address is
Aspen Publishers, Inc.
PO BOX 911
Frederick MD 21705
Please note that any payments sent to the old address will continue to be received and processed. The new remittance address was developed to better respond to the specific needs of the law library community and their accounts. Payments sent to the new address will be processed by Aspen employees who will be able to note any discrepancies and verify invoice and
account information, instead of being processed by an automated system. The new remittance address will appear on your new statements and invoices. Please advise your respective accounting departments or other responsible parties within your institutions of this change.
GUIDELINES FOR ACCOUNT CONSOLIDATION REQUESTS
To request an account consolidation, law librarians must make the request either by contacting their Account Sales Representative or Customer Care via the Law Library dedicated line (1-877-LAW-LIBR). To make a consolidation request the following information is needed:
* Any individual names that appear on any accounts to be included in the consolidation;
* Any corresponding account numbers to be included in the consolidation;
* Identification of the account to be maintained as the main account;
* The full address for each of the accounts being consolidated;
* Name and phone number of the person requesting the consolidation and the assigned account sales representative (if known).
Customer Care will first try to determine if any additional accounts exist and, if so, will verify with the customer whether the accounts should be included in the consolidation. Aspen will review all accounts to be consolidated in order to identify any potential problems or issues (e.g.: duplicate standing orders, number verification, etc.), and resolve those issues prior to account consolidation.
Before making any system changes, Customer Care will do a final verification with the law librarian to ensure correctness of the information before those changes are input.
Once all changes have been entered, Customer Care will send a letter to verify that the consolidation has been completed and confirm the current list of products remaining on the main account. If any of the accounts have outstanding balances at the time of consolidation, the librarian will be notified that those accounts will not be closed until balances are paid or the products are returned for credit.
All old account information will remain in Aspen's system for historical purposes until they are purged from Aspen's records.
The estimated time for a complete consolidation from the time of request is approximately two weeks. Due to the large volume of requests expected and depending on the complexity of problems that need to be resolved before closing an account out, that time frame may need to be extended.
SHIPPING AND HANDLING POLICY AND IMPROVEMENTS
Aspen's current shipping and handling charge of 8.75% was raised in the fall of 2001 from 8.50%. This .25% increase represents Aspen's first shipping and handling increase in eight years, since the fall of 1994. To put this in perspective, for a $150.00 single volume treatise, the shipping and handling fee was increased by .37¢.
* Effective in April 2002, Aspen set a cap of $50.00 for shipping & handling fees for each shipping occurrence. As a result, all orders over $571.00, shipped at one time, will be capped at $50.00.
* In addition to this cap, low fixed shipping fees have been set for specific products including lightweight CD products.
As a point of information, shipping and handling charges reflect picking, packing, interfiling, returns processing and miscellaneous warehouse expenses.
If you have any further questions please feel free to contact J. Craig Garrett, Law Library Liaison, either by email at cgarrett@aspenpubl.com <mailto:cgarrett@aspenpubl.com> or at 251-625-2341.
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Carol N. Rogers
AALL Committee on Relations with Information Vendors (CRIV)
Latham & Watkins
520 South Grand Avenue, Suite 200
Los Angeles CA 90071
213.891.7174 carol.rogers@lw.com
The purpose of this posting is to provide information and should not be considered an endorsement of a particular company or its products by CRIV or AALL.
CRIVGrams and CRIV Alerts are issued by the AALL Committee on Relations with Information Vendors (CRIV) and are intended to inform librarians about issues concerning publishers. Questions about CRIVGrams and Alerts generally should be addressed to Sara Galligan, CRIV Chair. Questions about matters presented in a specific message should be addressed to the *contact* individual listed in the body of the announcement. An archive of CRIVGrams and CRIV Alerts is available in CRIV Page, the committee's Web site at <http://www.aallnet.org/committee/criv>.
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