WIth both vendors I eventually resorted to the "we didn't order it we don't
want it, we're not paying for it" letter and closed with the name of the
partner to serve if they chose to take further action. That seemed to end at
- at least for that go-round.
Lynn Connor Merring
Librarian
Stradling Yocca Carlson & Rauth
Newport Beach CA 92660
949-725-4023
fax 949-823-5023
-----Original Message-----
From: Hayes, Lisa [mailto:LHayes@boselaw.com]
Sent: Thursday, September 13, 2001 1:53 PM
To: 'law-lib@ucdavis.edu'
Subject: American Corporate Directory
How about World Data Link directories and International Business Index?? All
are impossible to deal with. I have been harassed by both since arriving at
this firm. They both do exactly as you describe. I sent one item back with a
so-called Return Code, but it was refused. I was contacted again an hour or
two ago by International Business Index. None will provide anything in
writing saying we have subscribed, etc. All say someone will call to confirm
the items shipment [is that necessary??]
Lisa B. Hayes
Librarian
Bose McKinney & Evans
135 North Pennsylvania Street
Suite 2700
Indianapolis, IN 46204
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