You are dealing with Federal and State eavesdropping laws. This article
might give you overview of the law and how companies can better implement
this rules: www.bna.com/prodhome/hrl/hrcd/tel.htm (let me know if you can't
open the site-I will fax the article to you). Basically, one party should
give consent, which is mostly the customer service employee and not the
customer calling. BNA Human Resources Library (web only?) is a good source.
Wilson Addo
-----Original Message-----
From: Glenda.Farrell@bankofamerica.com
[mailto:Glenda.Farrell@bankofamerica.com]
Sent: Thursday, September 06, 2001 3:15 PM
To: law-lib@ucdavis.edu
Subject: Telecom/Privacy issue
Hi Everyone.
I'm hoping someone may be able to point me in the right direction (if there
is one)...
I've been asked to find out if there is a treatise or other service covering
all 50 states that could answer the question:
Does State X require a company to notify its customers who call their "call
center" that their call is being recorded?
(You know- like when we call the publishers and the e-voice says "for
quality control purposes, this call may be recorded"..., etc...)
I've checked IndexMaster and have a few bites, but none of them seem exactly
right- and it's hard to tell if you don't have the full text. The thing is,
I'm not sure if I should be checking in Telecommunications, Privacy,
Eavesdropping and Wiretapping... or all of the above, and beyond... Have any
of you with more experience in this topical area seen anything remotely like
this in any of your treatises? Or, like me, do you think this will likely
need to be a state by state analysis?
Thanks for any advice...
Glenda Farrell
Law Librarian
Bank of America Legal Dept.
101 S. Tryon St. 29th Floor
Charlotte, NC 28255
704-386-4312
glenda.farrell@bankofamerica.com
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