I'd also like to voice my frustration with this particular version. I can't
get it to print either. For some it works, and for others it doesn't. I
don't understand why that would be. When I tried to get technical services
to help, they did. They helped me so well, that after removing a couple of
files they told me should fix the problem, it ended up screwing up some of
my word processing files. I had to reinstall those files, and then I still
couldn't get it to print. I use Westlaw.com, but also have a problem if I
use Internet Explorer. I can't print from IE, but if I use Netscape, it
prints my documents just fine.........The things we have to do to get
documents! It can be a challenge just remembering what works best with
what........
Nina Porcella
Sheppard Mullin
San Francisco, CA
-----Original Message-----
From: FINCH JENNIFER [mailto:Jennifer.Finch@MCLANE.com]
Sent: Thursday, September 06, 2001 8:22 AM
To: 'law-lib@ucdavis.edu'
Subject: WestMate 7.33 - Printing Problems
Hello out there, fellow law-libbers,
We are having troubles with printing from the WestMate 7.33 software.
Sometimes it works, sometimes it freezes with an error message like
"Westmate could not complete your request because of a program error".
We have 2 or 3 attorneys who prefer the WestMate software to westlaw.com,
and actually refuse to learn to use the web version.
However, they are also rather annoyed that they have these printing
problems.
Out technical people have spoken to Westlaw techies, and their online
troubleshooting isn't helpful; we've done just about everything to try to
remedy the situation. It seems to be just bad programming.
Have any of you:
a) experienced printing problems with WestMate
b) found a solution for said problems
c) been able to cajole the attorneys into using westlaw.com instead?
Suggestions, comments, ideas? Help!
Thanks!
- Jen
Jennifer McLeod Finch
Assistant Librarian
McLane, Graf, Raulerson & Middleton, PA
900 Elm St.
Manchester, NH 03101
P: 603-628-1428
F: 603-625-5650
www.mclane.com
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