This is one reason we still have Westmate 6.31.
But don't think that www.westlaw.com is without printing problems.
Last week I was unable to FAX results.
(The problem was on the vendor end--despite their disclaimers.)
See today's LLRX about Westmate vs. westlaw.com.
**Lexis & Westlaw: Proprietary Software Versus Browser Based - Past,
Present, Future
http://www.llrx.com/features/webvsoftware.htm
Westmate still wins the speed race, hands down.
Don't try to trick those old-fashioned users into using the Web.
>>> FINCH JENNIFER <Jennifer.Finch@MCLANE.com> 09/06/01 08:22AM >>>
Hello out there, fellow law-libbers,
We are having troubles with printing from the WestMate 7.33 software.
Sometimes it works, sometimes it freezes with an error message like
"Westmate could not complete your request because of a program error".
We have 2 or 3 attorneys who prefer the WestMate software to westlaw.com,
and actually refuse to learn to use the web version.
However, they are also rather annoyed that they have these printing
problems.
Out technical people have spoken to Westlaw techies, and their online
troubleshooting isn't helpful; we've done just about everything to try to
remedy the situation. It seems to be just bad programming.
Have any of you:
a) experienced printing problems with WestMate
b) found a solution for said problems
c) been able to cajole the attorneys into using westlaw.com instead?
Suggestions, comments, ideas? Help!
Thanks!
- Jen
Jennifer McLeod Finch
Assistant Librarian
McLane, Graf, Raulerson & Middleton, PA
900 Elm St.
Manchester, NH 03101
P: 603-628-1428
F: 603-625-5650
www.mclane.com
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