Hello out there, fellow law-libbers,
We are having troubles with printing from the WestMate 7.33 software.
Sometimes it works, sometimes it freezes with an error message like
"Westmate could not complete your request because of a program error".
We have 2 or 3 attorneys who prefer the WestMate software to westlaw.com,
and actually refuse to learn to use the web version.
However, they are also rather annoyed that they have these printing
problems.
Out technical people have spoken to Westlaw techies, and their online
troubleshooting isn't helpful; we've done just about everything to try to
remedy the situation. It seems to be just bad programming.
Have any of you:
a) experienced printing problems with WestMate
b) found a solution for said problems
c) been able to cajole the attorneys into using westlaw.com instead?
Suggestions, comments, ideas? Help!
Thanks!
- Jen
Jennifer McLeod Finch
Assistant Librarian
McLane, Graf, Raulerson & Middleton, PA
900 Elm St.
Manchester, NH 03101
P: 603-628-1428
F: 603-625-5650
www.mclane.com
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