Seth,
I was told by Bender customer service that our three accounts could not be
merged until there was a zero balance on each one. But since books are
constantly being shipped and billed for, when is this likely to happen? The
rep didn't have an answer for that.
Mary Rice
Charles County Circuit Court
Law Library
P.O. Box 3060
La Plata, MD 20646
Phone: (301) 932-3322
FAX: (301) 932-3324
E-mail: ricemary1@hotmail.com
I receive three from Bender (one for each of our original accounts). While
this is not an insurmountable problem, it is a bit of an annoyance, as I
have been cutting three separate checks in order to forestall accounting
confusion. I have called Customer Service and they said that they cannot
merge the accounts at this time but that they would tell me as soon as it is
possible. It seems to me, though, that there should be *some* way to
accomplish this. After all, I wouldn't think that they have put a freeze on
all account merging. (Would they?)
>
>This month I'm just sending one check and risking the confusion. However I
>thought that I would query the list. Has anyone else dealt with this
>problem successfully? I have a hard time believing that I'm the only one
>with both former Bender, Michie, and Shepard's accounts. :-) Do you have
>your "magic contact person" who can make this go away? Thank you.
>
>Seth Ben-Ezra
>Librarian
>Knox, McLaughlin, Gornall & Sennett, P.C.
>http://www.kmgslaw.com
>Phone (814) 459-2800
>Fax (814) 453-4530
>
Mary Rice
Charles County Circuit Court
Law Library
P.O. Box 3060
La Plata, MD 20646
Phone: (301) 932-3322
FAX: (301) 932-3324
E-mail: ricemary1@hotmail.com
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