I always alert users of coverage issues - e.g.:
Last fall we discovered that the our Lexis CDs of the Tennessee Code
Annotated were not as current as the pocket parts, and a new disk would not
arrive for several months. I am sure that eventually the attorneys would
have found out that new law changes were not on the disk - but I feel that
it my responsibility to proactively send out these kinds of alerts so that
in the rush of finding an answer in a crunch, someone does not rely on an
obsolete resource and inadvertently give out old information to a client and
embarrass himself and the firm.
And yes, I asked for and received a credit for the three months the disk was
out of date.
David Leone
Librarian
Waller Lansden Dortch & Davis, PLLC
511 Union Street, Suite 2100
Nashville, Tennessee 37219
Phone: 615-244-6380
Fax: 615-244-6804
Email: dleone@wallerlaw.com
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-----Original Message-----
From: Priscilla Streightoff
[mailto:Priscilla.Streightoff@oag.state.tx.us]
Which brings up a question I have for the list. When this type of situation
occurs, do members of the list proactively warn all researchers of the gap
(sending yet one more email to an overburdened group of researchers); or
just hope that the researchers will not chance upon that relatively small
part of the database that is incomplete, and rely upon the information,
possibly to their detriment ?
Priscilla Streightoff JD, MLIS
Assistant Attorney General - Law Librarian
Office of the Attorney General, State of Texas
PO Box 12548 M/C 006
Austin, TX 78711-2548
v. 512.936.1403
f. 512.370.9105
e. priscilla.streightoff@oag.state.tx.us
Any opinions given are those of the author and are not an official statement
by the Attorney General or the State of Texas.
>>> "Judy Helms" <Judy.Helms@co.travis.tx.us> 06/01/01 03:07PM >>>
I was surprised and disturbed to learn this week that a case's treatment
by Shepard's on CD-ROM may differ significantly from its treatment by
Lexis.com Shepard's. For example, 777 F. Supp. 445 shows a green light on
the CD. The same case Shepardized on Lexis.com shows a red stop sign.
This disturbed me so much that I chose 35 cases at random and compared
their treatment by the two products. Of the 35 cases, 5 showed differing
treatment. This is 14% of the cases!
Lexis confirmed that, yes, there are differences, and supplied me with a
table describing the differences in detail. Their prompt response and
helpfulness impressed me. It showed excellent customer service by Lexis.
As a result of this, my manager is crunching numbers to determine if she
can replace the CD's with Lexis.com passwords.
If you want a list of the cases I searched or a copy of the table Lexis
sent me, you can email me directly at judy.helms@co.travis.tx.us.
Judy Helms
Ref. Librarian
Travis County Law Library
Austin, Texas 78701
(512)473-9045
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