Yesterday I received an Aspen set, Mergers & Acquisitions and Buyouts. I had already rec'd my standing order for this title and braced myself for a call to phone hell for a return label. A closer examination of the invoice revealed yet another account number. After canceling this invoice, requesting a return label and closing that account (which I was told could take 6 months) I asked the nice lady what the particular notation on the invoice meant. It read "Sales REP override: 356". She politely explained this is where the Aspen sales dept. decides to send out a book for you to review. "Without my permission," I exclaimed!"Yes," she said, "but we give you a label to return it at no cost to you".
Well needless to say I was livid. Still am. Another straw on a one person library. Well, I guess I can always quit this job and work for Aspen's Sales Dept. Just think of it - you get a list of all customers and a box of new push pins to pick out your next victim. Then you spend your day making up new account numbers to send those sets Aspen is dumping this quarter. The power!
by the way this is my humble and heated opinion not necessarily that of my employer...and so on...
Donna Windham
Librarian
Waring Cox
50 N. Front St., Ste. 1300
Memphis, TN 38103
dwindham@waringcox.com
901-543-8194
901-543-8030 fax
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