Dear Colleagues,
Dewey Ballantine LLP, in NYC, is seeking an Applications Specialist to work
in our IT Dept. This
individual will work closely with the library to install and support the various
electronic research tools that
we make available to our users, as well as with other departments such as
dockets and records.
If you are interested in this position please contact Dawn Hanson,
Applications Development
and Support Manager. Email is preferable (dhanson@deweyballantine.com) but phone
would be fine as
well (212-259-6292). If you would like to speak with me about the liaison role
this individual will play
with the Library please call me at 212-259-6610.
Needless to say, we in the Library have a vested interest in having this
position filled by the best
possible candidate!
Description:
Selected candidate will support and maintain new and existing legal-specific
applications, as well as library research tools. Candidate will work
extensively with the Library, providing technical support. Candidate will also
interact directly with end-users to provide applications support and software
upgrades. Candidate's responsibilities will include working with members of
several other areas of the IT Department, including the Help Desk, Desktop
Support, Operations and Engineering.
Minimum Qualifications:
- One year of law-firm technology related experience.
- General knowledge of dial-up applications and configuration.
- Experience with Windows95 and Netware 4.x.
- Working knowledge of Microsoft Office
- Strong organizational skills and ability to work independently on multiple
projects.
- Demonstrate creative problem solving, analytical, and troubleshooting
abilities.
- Excellent written, interpersonal, and oral communication skills.
Preferred Work Experience
- Working knowledge/experience with popular practice-specific applications,
library and research tools, specifically, but not limited to, the following:
CCH, CourtLink, Crosstalk, CT Advantage, DataCase, FAS, Lexis-Nexis,
MA3000,
PACER, Westlaw, ZyIndex
- Familiarity with SydneyPlus, ISYS, and/or LegalKey a plus.
- Experience with Lotus Notes, Microsoft Access, WINInstall, ZenWorks or NAL a
plus
Principle Responsibilities:
- Software installation including client set-up and configuration.
- Creation and maintenance of end-user documentation, as well as technical
installation, procedure and maintenance manuals.
- Coordination with Engineering regarding software distribution packages.
- Coordination with Operations regarding NDS groups and network rights.
- Provide appropriate training or training materials to end-users, and/or
coordinate end-user training by vendor.
- Familiarize the Help Desk and Desktop Support with applications; identify
general set-up and configuration issues which either area may be able to
troubleshoot and resolve for end-users.
- Work directly with end-users in analyzing, troubleshooting and resolving
application support issues.
- Maintain applications, including software upgrades.
- Direct interaction with vendors, specifically technical support, regarding
technical issues and software upgrades.
- Monitor vendor web sites regarding bugs, patches and upgrades.
Gitelle Seer
Director of Library Services
Dewey Ballantine LLP
1301 Avenue of the Americas
New York NY 10019
212-259-6610 (phone)
212-259-6333 (fax)
gseer@deweyballantine.com
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