I received a letter from Lexis a few weeks ago announcing this swell new
policy. At the time my thought was, "Oh boy, here we go." My medium sized
law firm cannot get invoices turned around this fast, and I can only imagine
what librarians in larger institutions are up against. This is going to be
one nasty fight with these guys, every month, to try to get them to waive
such fees. You see, Lexis Law Publishing does not aim to please.
Is it just me, or is Lexis Law Publishing an unusually stiff-necked beast
with iron-clad policies seemingly desiged to crush the will of the customer?
Yesterday I had a particularly nasty go-round with a customer service rep
about an item I swear to Allah I did not order, and have returned, but for
which they are DEMANDING payment. I think it's time to send the nice people
from CRIV over for a nice chat with the nice folks at LLP. That's my $.02.
Nancy Brown, Librarian
Wendel, Rosen, Black & Dean, LLP
Oakland, CA
-----Original Message-----
From: Maria.Sosnowski@co.clark.wa.us
[mailto:Maria.Sosnowski@co.clark.wa.us]
Sent: Wednesday, January 24, 2001 11:47 AM
To: Law-lib@ucdavis.edu
Subject: RE: A common menace - late fees
I too noticed that little tidbit about late fees from Lexis. I sent them a
letter protesting this new policy, with examples of the bills I had received
that week. Often, their 30 days to pay becomes 1 week to pay by the time I
get the materials. And since I pay through the county system, it takes a
good 2 weeks to process a check anyway. I suggested that if they wanted to
impose late fees, they better bump their payment period up to 60 days.
However, I have not yet had any response to my letter (which was sent 2
weeks ago) and in the past they have never responded to any correspondence.
So I think it was a shot in the dark, but if everyone out there complains,
they might get the picture.
Maria Sosnowski
Clark County Law Librarian
Vancouver, WA
-----Original Message-----
From: Thomas Killian [mailto:KILLTR@LAW.ci.detroit.mi.us]
Sent: Wednesday, January 24, 2001 8:47 AM
To: Law-lib@ucdavis.edu
Subject: A common menace
Take another look at that December 2000 notice of
consolidated billings for Lexis Publishing-acquired companies and you'll see
near the bottom a provision imposing late fees on untimely payments as of
February 1, 2001. Around here, late payments are not generally the fault of
the library, and I have restisted paying these in the past. If the new
Lexis policy goes unchallenged by libraraies, other vendors are sure to
quickly follow, making our working lives much more complicated, annoying and
expensive.
Any good ideas or strategies that have worked for others in
the past would make for interesting reading for the whole list.
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