Here, here, Bob. I agree with you that quite a number of publishers follow this
annoying procedure. Bender, Rutter, and Shepard's immediately come to mind as offenders.
I am happy to say that West, in my experience, does not. Let's hope some pointy-haired
(yes, I am a Dilbert fan) accounting department manager will become enlightened soon. It
clearly is not productive nor efficient.
Nanna K. Frye, Law Librarian
Court of Appeal
San Diego, CA
On 06/01/00 10:17:02 Bob Ryan wrote:
>
>The whole procedure of applying payments willy-nilly to the oldest
>outstanding invoice makes it virtually impossible to keep the account
>straight. My records tell me I've paid Invoice Q. The publisher applies the
>payment to Invoice P for a book that was lost in the mail 2 years ago or
>something that I returned that they didn't credit. Not being psychic
>(although this is starting to make me approach psycho) I spend months
>talking to Customer Service (to a different person each time, usually)
>trying to get things right. My own firm, for this very reason, applies any
>check that refers to a specific invoice/charge to that invoice/charge,
>regardless of how old or new it is, because to do otherwise makes for huge
>headaches for our clients, and the clients will not stand for it. If our
>clients won't stand for it from us, why should we stand for it from the
>publishers?
>
>Alright, I'm done. Other than that, it's a lovely day in Southern
>California.
>
>Bob Ryan
>Hill, Farrer & Burrll
>Los Angeles
>
Nanna K. Frye, Law Librarian
Court of Appeal
San Diego, CA
This archive was generated by hypermail 2b29 : Wed Nov 14 2007 - 20:33:35 PST